Privacy

Your privacy is important to us.
This business respects the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Please read our privacy policy below carefully.
Each time you use the services of Karen Curran - The Heart of Us, you also agree to our Terms and Conditions.
Jurasdiction is AUSTRALIA only.
Private individual sessions are excluding available across Australia and worldwide, excluding USA and Canada.

Although this business is a sole trader, the collective pronouns including ‘we’ 'our' are used in the following text:

Information that we collect from you

In the course of your visits to our website or use of our products and services, we may obtain the following information about you: name, company name, email address, telephone number, credit card details, billing address, geographic location, IP address, survey responses, support queries, blog comments and social media handles (together ‘Personal Data’).

Our services are not directed to persons under 18 and we do not knowingly collect Personal Data from anyone under 18. If this business becomes aware that a child under 18 has provided us with Personal Data, we will delete that information as quickly as possible. If you are the parent or guardian of a child and you believe they have provided us with Personal Data without your consent, then please contact us.

Please contact us directly if you are concerned about a child signing up or purchasing from this website or using our online services without your permission.

How we use your personal information

Personally identifiable information: In order to provide certain services there are certain requirements by law: This business uses the information we collect to deliver our services to you, including: communicating with you, providing technical support, notifying you of updates and offers, sharing useful content, measuring customer satisfaction, diagnosing problems and providing you with a personalised website experience.

Marketing communications are only sent to you if you have requested (including verbally) or subscribed to them. You can opt out of our marketing communications at any time by unsubscribing or emailing us and your request will be actioned immediately. For your privacy for marketing purposes we only collect First Name and Email address.

If you are a client for counsel/therapy sessions then you will receive necessary communications including reminders for upcoming sessions, applicable invoices and receipts and any other information related to sessions. eNews is provided as a service, but if it is no longer valid, then can be unsubscribed at the relevant link on the email communication.

Non-Personally Identifiable Information: This business also uses the information collected in aggregated and anonymised forms to improve our services, including: administering our website, producing reports and analytics, advertising our products and services, identifying user demands and assisting in meeting customer needs generally.

Any information you choose to make publicly available, such as blog comments and testimonials on our website, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information.

Privacy & Security in sessions/workshops

All counselling / therapy sessions are confidential. Client files are held securely that only Karen Curran has access to. Contact information, calendar and billing of fees can only be accessed by Karen Curran. I will not share your information with others without written permission from yourself. However, as indicated when registering for therapy services, there are some rare circumstances where confidentiality may need to be broken:

- If there is a concern that you or someone else is at risk of serious harm or a criminal act

- If there is a comment or suggestion that raises concern of child abuse

- If a court of law requests your records

Online Privacy & Security

Karen Curran - The Heart of Us uses technology to communicate with clients but as with all technology, be aware that there are risks with online communication and I cannot guarantee the security of the internet. It is your responsibility to ensure that your technology is secure and private when accessing online services with Karen Curran - The Heart of Us.

If there are interruptions or dropouts in technology during a session, the scheduled session will continue using mobile phone.

Storage and security of your information

This business will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. All information we receive from you is stored and protected on our secure servers from unauthorised use or access. We use PayPal and Stripe to process payments other than direct deposit. Credit card information is encrypted by said providers before transmission and is not stored by us on our servers.

To enable us to deliver our services, we may transfer information that we collect about you, including Personal Data, across borders for storage and processing in countries other than Australia. If your Personal Data is transferred and processed outside Australia, it will only be transferred to countries that have adequate privacy protections.

Your personal information is retained for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

In the event there is a breach of our security and your Personal Data is compromised, we will promptly notify you in compliance with the applicable law.

Third Parties and your information

We do not and will not sell or deal in Personal Data or any customer information.

Your Personal Data details are only disclosed to third party suppliers when it is required by law, for goods or services which you have purchased, for payment processing or to protect our copyright, trademarks and other legal rights. Our contracts with third parties prohibit them from using any of your Personal Data for any purpose other than that for which it was shared.

Disclosure of information

This business may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Data to protect the rights, property or safety of Karen Curran ~ The Heart of Us Services, our customers or third parties.

This business is a sole trader and as such will not be sold nor pass on control of the websites, information etc to anyone else. On the event of this business closing the websites and any stored information will be deleted.

Links to other websites

Our website may contain links to other websites. These links are meant for your interest only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. Our privacy policy applies solely to information collected by this our website.

My website and all content on my website are owned by Karen Curran, unless otherwise stated.

Copyright of all illustration and images is Karen Curran with the exception of some stock photos that attributed to the relevant suppliers.

Intellectual Property

No portion of this website may be copied or replicated in any form without the written consent of Karen Curran, unless it is for personal, non-commercial use only. You may share freely on social media so long as it is linked back to my website and acknowledged that the information or any images was sourced from Karen Curran - The Heart of Us website.
No courses or downloads can be repurposed, nor re-mixed nor re-sold. All content is Copyright.

A note about

OUR RESPONSIBILITIES UNDER GENERAL DATA PROTECTION REGULATION (GDPR)

If you are a resident of the EU or UK you have certain rights and protections under the EU and UK GDPR regarding the processing of your Personal Data.

We collect, use and store your Personal Data to enable us to provide you with our goods or services and information about them. We rely on the following lawful means of processing your Personal Data:
– Where it is necessary to fulfil a contract with you. This includes where we collect your Personal Data to enable us to send you our goods or provide you with our services.
– Where you have given us valid consent to use your Personal Data. This business will rely on that consent and only use the Personal Data for the specific purpose for which you have given consent. This includes where we email newsletters or send mobile phone notifications.
– This business may also process your Personal Data where it is to further our legitimate interests which could include usage statistics, analytics and internal analysis so we can improve our services to you.

YOUR RIGHTS AS AN EU OR UK RESIDENT

If you are a resident of the EU or UK you have various rights including the:
– Right to be informed;
– Right of access;
– Right to rectification;
– Right to object;
– Right to restriction of processing;
– Right to erasure or to be forgotten;
– Right to data portability; and
– Right not to be subject to automated processing.

If you want to access your Personal Data or ask for the information to be corrected, please contact us. In some circumstances, you also have a right to object to or ask that we restrict certain processing activities or delete your Personal Data. If you would like to limit or request deletion of your Personal Data or exercise any other rights you can do so by contacting us.

Withdrawing your consent or unsubscription

You can withdraw your consent to our collection or processing of your Personal Data. You can do so by contacting us or by opting out of email newsletter communications by following the instructions in those emails, by clicking unsubscribe or by using the opt out option through our App or website. If you withdraw your consent to the use of your Personal Data, you may not have access to our services and we might not be able to provide you with our services. In some circumstances, where we have a legal basis to do so, This business may continue to process your information after you have withdrawn consent. For example, if it is necessary to comply with an independent legal obligation or if it is necessary to do so to protect our legitimate interest in keeping our services secure.

By providing us with your Personal Data, you consent to us disclosing it to third parties who reside outside the EU or UK. This business uses services that have advised that those third parties are GDPR compliant but this business cannot be responsible for outside services.

Contact

If you have any questions or concerns at any time about our privacy policy or the use of your Personal Data, please contact us and Karen Curran will endeavour to respond within 48 hours during business days, Sydney time, Australia.

Policy updates
This policy is subject to review or change and is updated accordingly.

Thank you. Kind regards, Karen Curran.

This version revised 6 March 2024.